Terms and Conditions

It's all free. Free shipping on all kits in the contiguous United States. Over seas orders, please contact us for shipping charges.  

PLEASE NOTE THAT ALL ORDERS ARE TAKING FROM 7-10 BUSINESS DAYS TO SHIP

Claims for shortages

All claims for shortages must be made within 1 week of receipt.

Please have your serial number (found on packing list and on the unit).

Damaged or lost items

If a part is lost (box broken open) or damaged in transit to you, please notify the carrier (UPS, Federal Express, USPS, Truck Company, etc.). Delivery is the responsibility of the carrier. Do not return any damaged parts to KPI. File a damage report with the delivering carrier. All shipments are insured for their full value when they leave Kincaid

Performance, Inc.

Returns

All merchandise leaving Kincaid Performance, Inc. is in new condition and sales are considered final. All returns during our 30 day return period must be authorized in advance and be assigned a return authorization number from Kincaid Performance.                                        

Returns must be insured, prepaid and accompanied by invoice or receipt. 

All returns are subject to a 15% restocking charge. 

We will accept your returned merchandise within 30 days of your receipt. 

Returned merchandise must be in its original, new, working condition. 

Merchandise can not be altered, damaged, or tampered with in any way; this would completely void your return policy and/or warranty. 

To obtain a return authorization number

To obtain a return authorization number, please call or write Kincaid Performance, Inc.

You must do this within 30 days, and have your serial number available (found on the packing slip or the unit).

Warranty

There is a 2 year limited warranty against manufacturer defects on the Killer Chiller core and lines only, and a 1 year limited warranty against manufacturer defects on the temperature gauge, and sending unit if applicable. You must notify Kincaid Performance Inc. within the warranty period. Upon confirmation of manufacturer defects, Kincaid Performance Inc. will replace or repair any defective parts that fail during the warranty period. Kincaid performance Inc. will not be liable for any labor fees incurred by said defects. Warranty excludes and is voided by any misuse, abuse, improper operation or any damage caused by improper/faulty parts independent, and separate from the KILLER CHILLER cooling system. Customer is responsible for shipping product back to KPI. Product must be shipped Prepaid and insured. This limited warranty represents the total liability of Kincaid Performance Inc. Kincaid Performance Inc. makes no other warranties, expressed or implied. KPI shall not be liable for any incidental, indirect, or consequential damages. KPI shall not be liable for any injuries or death.

Thank you,

Kincaid Performance Inc.