Terms & Conditions
Claims for shortages
All claims for shortages must be made within 1 week of receipt.
Please have your serial number (found on packing list and on the unit).
Damaged or lost items
If a part is lost (box broken open) or damaged in transit to you, please notify the carrier
(UPS, Federal Express, USPS, Truck Company, etc.). Delivery is the responsibility of the
carrier. Do not return any damaged parts to KPI. File a damage report with the delivering
carrier. All shipments are insured for their full value when they leave Kincaid
All merchandise leaving Kincaid Performance, Inc. is in new condition and sales are
final. All returns during our 30 day return period must be authorized in
advance and be assigned a return authorization number from Kincaid Performance.
Returns must be insured, prepaid and accompanied by invoice or receipt.
All returns are subject to a 15% restocking charge.
We will accept your returned merchandise within 30 days of your receipt.
Returned merchandise must be in its original, new,
Merchandise can not
To obtain a return authorization number
To obtain a return authorization number, please call or write Kincaid Performance, Inc.
must do this within 30 days, and have your serial number available (found on
packing slip or the unit).
There is a 2 year limited warranty against
manufacturer defects on the Killer Chiller core and lines only, and a 1 year
limited warranty against manufacturer defects on the temperature gauge, and
sending unit if applicable. You must notify Kincaid Performance Inc. within the warranty period. Upon
confirmation of manufacturer defects, Kincaid Performance Inc. will replace or
repair any defective parts that fail during the warranty period. Kincaid
performance Inc. will not be liable for any labor fees incurred by said
defects. Warranty excludes and is voided
Kincaid Performance Inc.